Dell Customer Advocates
The other day I wrote a post complaining about the lovely issues I have been having with Dell and some of you may remember my post way back about my great experience with the Dell’s Customer Advocate Department. I received an email from Debby, who like John is a member of this department. She was very eager to help me resolve this issue, and we have shared a few emails back and forth. It sounds like my opinion is being taken seriously and she mentioned that this will be used for training and passed along to management. It looks like I will also be speaking with someone from DFS to resolve any issues that exist.
Despite my problems with Dell I have to give them a real thumbs up for their efforts in resolving these issues that have made some customers very unhappy. I think it was under 48 hours from the time I posted it till the time she contacted me, that is better return time than I get from companies I email directly. I sometimes wonder how many people with the 1800FP they have helped because that is one of my most popular keyword searches both from Google and on my site.
I hope some of you with Dell issues have had the opportunity to chat with someone from the Customer Advocate Department, I would have to say out of every company I have ever dealt with regardless of industry this department is hands down the best. That says a lot.
